Student discipline and complaints & appeals resolution
policy:
The College has a process in place to assist students in providing
a resolution for a complaints & appeals in the following
areas:
•
Academic Standards
• Behaviour and Discipline
• Contract and Finance
Students are expected to abide by the standards as set out
in the Student Learning Contract. Students are required to
sign this contract and adhere to
its contract. Students are also expected to abide by the Code
of Conduct as published in the Student Induction Manual. Any
breach of these guidelines may result in disciplinary action.
All staff are expected to follow and enforce these guidelines.
If any student feels they have been treated unfairly the following
is available to them:
Document the complaints & appeals and advise your teacher
to seek resolution. If not resolved discuss with Head of Faculty.
If not resolved seek appointment with the Chief Executive
/ Dean of the College. If you are not satisfied with the outcome
you may wish to consult an external mediator.
Any issues relating to the student Contract of Enrolment,
payment of fees or refund of monies are stated clearly on
the "Enrolment" page. Students must sign this form
prior to commencement of course.
For international students, an acceptance of offer represents
an understanding of the above.
Any student who feels that they have not been treated in accordance
with these conditions should follow the complaints & appeals
procedure above.
Client
Support
Our educational philosophy is to provide individual and personal
attention to students through our office and teaching staff.
Everything is focussed on your eventual success, whether it
is achieved by helping you progress to University, helping
you get a job or helping you cope with your study programme.
Welfare
and Guidance Services:
We are always happy to assist any student with issues relating
to their academic progress. We have a qualified academic support
officer available by appointment. For issues relating to personal
welfare we will assist students to source an appropriate service
and a suitable time for counselling. A large range of government
and private welfare services can be sourced by our staff to
assist students in a variety of matters.
Language
and Literacy
Students may be asked to complete a language and literacy
test to determine their suitability for a course. At any time
during the course if recommended by a teacher, head of faculty
or Dean of the College a student may be asked to complete
a literacy test.
Access
and Equity
It is our policy to ensure that all groups in society have
equal opportunity to participate successfully in our programmes.
The College embraces diversity in the student population in
respect to age gender cultural and linguistic background and
socio-economic status. We will ensure that equity principles
for all groups are implemented through fair allocation of
resources and increased opportunity to participate in decision-
making processes that affect their lives.
Induction
and Orientation
All students will participate in a full day / half day or
part thereof induction program. At this session students will
be given information relative to their timetable, student
services, complaints & appeals and discipline procedures,
attendance and behaviour requirements and academic standards.
Students will be given a Handbook with all relative material
at this session. (If the student has not already been given
this information.)
Learning
and Assessment Procedures
Students will be provided with a variety of learning strategies
during their course. Some of these may include trainer directed
sessions; CD-Rom activities; internet activities; self-paced
computer lessons; lecture-theatre style tutorials; video training
and research activities.
Competency based assessments will address the current and
relevant National Training Package and will adhere to the
four technical principles of assessment: reliability, validity,
flexibility, fairness and may take the form of a written test,
a demonstration, an oral presentation, a role play, an assignment
or a computer simulated activity.
A variety of assessments will be conducted to determine if
students have reached competency in all of the required elements.
Fees
1. All international student fees are deposited into the AICA
Bank Account.
2. Overseas Student Health Cover (OSHC) is withdrawn from
the Trust Account and paid to the Health Insurance Fund on
the student's arrival.
3. All fees are payable in advance as determined by AICA at
time of application.
4. Fees are correct at time of printing and may vary at any
time without prior notice.
Refund
Policy
1. If an applicant (student) accepts a place at AICA by virtue
of paying fees, this is a binding contract between the applicant
and AICA.
2. The laws of the Commonwealth of Australia and the State
of Queensland govern the contract between the applicant (student)
and AICA.
3. Notification of cancellation, deferral or leave of absence
from a course of study must be in writing to AICA.
4. Application Fees and Accommodation Placement Fees are not
refundable.
5. Before Commencement: If the student's Visa application
is rejected, all fees are refundable in full (except those
noted in Number 4 above). If the student is required to return
home before a program commences, due to exceptional circumstances
of a compassionate nature, such as death or severe illness
in the immediate family,
AICA will refund all fees (except those noted in number 4
above).
If the student wishes to cancel his/her course before commencement
, the following conditions apply:
Should the cancellation be less than (<) 20 days but more
than (>) 14 days then a 10% administration fee will apply.
90% of all fees will be refunded to the student.
6. AICA has the right to cancel any course for any reason
at any time. If AICA cancels any course an alternative offer
may be made or the balance of unused fees will be refunded.
Fees will not be refunded for any reason other than above.
Deferral,
Leave of Absence or Transferral
1. If the student wishes to defer his/her admission or take
leave of absence until a later semester, AICA will hold the
fees paid for 6 months, as at the date advised in writing,
without levying a penalty. If the student subsequently withdraws
or exceeds this agreed holding period, all fees will be automatically
surrendered to and become the absolute property AICA.
2. A student may transfer to another course at AICA and pay
any cost difference if the new course is more expensive. If
the course is less expensive, the student will be allowed
additional study time.
3. AICA will not transfer fees to another Institution or to
a currently enrolled student, unless arranged at the time
of enrolment.
Other
All courses offered by AICA are subject to numbers.
Full
Time Courses
